Introduction

At Falconics Car Rental, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your personal data when you interact with our services, website, and app.

Information We Collect

When you use our services, we may collect the following types of personal information:
● Contact Information: Name, email address, phone number, and mailing address.
● Payment Information: Credit card details, billing address, and transaction data for payments.
● Rental Preferences: Information related to your car rental history, preferences, and selected services.
● Usage Data: Information about how you interact with our website and app, including browsing data, device information, IP addresses, and cookies.

How We Use Your Information

The information we collect is used for the following purposes:
● To process and manage your reservations and bookings.
● To verify your identity and ensure legal compliance when renting a vehicle.
● To facilitate payments and issue refunds.
● To improve our services by analyzing user behavior and preferences.
● To communicate with you regarding your bookings, special offers, and updates.
● To personalize your experience and provide recommendations based on your preferences.

Data Sharing

We do not sell or share your personal data with third parties, except in the following cases:
● Service Providers: We may share your data with third-party service providers who assist with payment processing, customer service, and website operations.
● Legal Compliance: We may disclose personal data if required by law or to protect our legal rights.
● Business Transfers: In the event of a merger or acquisition, your data may be transferred as part of the business assets.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and gather statistical data about website traffic. You may control cookie preferences through your browser settings, but disabling cookies may affect the functionality of certain features.

Data Security

We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or alteration. This includes encryption, firewalls, and secure payment gateways. However, no system is completely secure, and we cannot guarantee the absolute security of your information.

Retention of Data

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes.

Your Rights

You have the right to:
● Access the personal data we hold about you.
● Correct inaccuracies in your information.
● Request deletion of your data (subject to legal exceptions).
● Opt out of marketing communications at any time.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at contact@falconicsuae.com.